Privacy Policy – VegasHero Casino Australia

Introduction

VegasHero is operated by Stellar Ltd and is committed to protecting the privacy of Australian players who register and use the platform. This privacy policy describes what personal information VegasHero collects, why it is collected, how it is used, who it may be shared with and what rights Australian players have over their personal data.

By creating an account and using VegasHero, you agree to the collection and use of your personal information as described in this policy. If you do not agree with any part of this policy, you should not register or continue to use the platform.

Information VegasHero Collects

Information You Provide Directly

When you register an account at VegasHero, you provide personal information that is necessary to create and operate a real-money gambling account. This includes your full legal name, date of birth, email address, Australian residential address, phone number, username and password. This information is required to create your account, verify your identity and process financial transactions.

When you complete the KYC (Know Your Customer) verification process, you provide identity documents including a government-issued photo ID such as an Australian passport or driver’s licence and proof of Australian residential address such as a utility bill or bank statement. These documents are stored securely and used solely for identity verification purposes as required by the platform’s operating licence.

When you contact VegasHero support, the content of your communication, your account details and the outcome of the interaction are recorded to allow for consistent service delivery and dispute resolution.

Information Collected Automatically

When you use VegasHero, information is automatically collected about how you interact with the platform. This includes your IP address, browser type and version, operating system, device type, session timestamps, pages visited, games opened, bets placed, deposits made and withdrawals requested. This information is used to maintain platform security, detect fraudulent activity, comply with licensing requirements and improve the platform’s performance.

Cookies and similar tracking technologies are used to collect session data. Full details of how VegasHero uses cookies are available in the Cookies Policy.

Financial Information

VegasHero collects payment information necessary to process deposits and withdrawals. This includes card details (where applicable), e-wallet identifiers, cryptocurrency wallet addresses and bank transfer references. VegasHero does not store full card numbers. Payment data is processed through PCI-DSS compliant payment processors and is subject to those processors’ security standards.

How VegasHero Uses Your Information

VegasHero uses your personal information for the following purposes:

• Account creation and management – to register your account, verify your identity and manage your ongoing access to the platform
• Transaction processing – to process deposits, withdrawals and bonus credits and to maintain accurate financial records
• Legal and regulatory compliance – to fulfil obligations under the platform’s operating licence, including KYC verification, anti-money laundering procedures and responsible gambling requirements
• Security and fraud prevention – to detect, investigate and prevent unauthorised account access, fraudulent transactions and bonus abuse
• Customer support – to respond to queries, resolve disputes and provide assistance with account and payment matters
• Platform improvement – to analyse usage patterns, improve the game lobby, cashier and sportsbook interfaces and develop new features
• Marketing communications – to send promotional offers, bonus notifications and platform updates to players who have opted in to receive marketing communications

Marketing Communications

VegasHero will only send marketing communications to Australian players who have opted in to receive them. Players can opt out of marketing communications at any time through the account settings section or by contacting support. Opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications and account security alerts, which are sent regardless of marketing preference.

Who Your Information Is Shared With

VegasHero does not sell personal information to third parties. Personal information may be shared in the following circumstances:

Service providers – Third-party providers who deliver services necessary for the platform’s operation, including payment processors, identity verification services, game providers, analytics platforms and customer support technology providers. These providers process personal information only as directed by VegasHero and are required to maintain appropriate data security standards.

Regulatory and legal requirements – VegasHero may disclose personal information to regulatory bodies, law enforcement agencies or courts where required by the applicable licensing framework, legal process or regulatory obligation.

Business transfers – If VegasHero or its operating entity undergoes a merger, acquisition or transfer of business assets, personal information held by VegasHero may be transferred as part of that transaction. Affected players will be notified of any such transfer and the privacy terms applicable to their data following the transfer.

Data Security

VegasHero implements technical and organisational security measures to protect personal information against unauthorised access, disclosure, alteration and destruction. All data transmissions between your device and the VegasHero platform are encrypted using SSL technology. Account access is protected by password authentication and optional two-factor authentication. Financial data is processed through PCI-DSS compliant systems.

No method of electronic transmission or storage is completely secure. VegasHero takes all reasonable steps to protect personal information but cannot guarantee absolute security. Players are responsible for maintaining the security of their account credentials and should enable two-factor authentication to reduce the risk of unauthorised access.

Data Retention

VegasHero retains personal information for as long as an account is active and for the period required by applicable licensing and regulatory obligations after account closure. KYC documents and financial transaction records are retained for the minimum period required by the platform’s operating licence and anti-money laundering compliance obligations. Marketing preference data and communication records are retained until a player opts out and for a reasonable period thereafter to maintain suppression of future communications.

Your Rights

Australian players have the right to request access to the personal information VegasHero holds about them, to request correction of inaccurate information, to request the deletion of data that is no longer required for the purposes for which it was collected (subject to regulatory retention requirements), and to object to the use of personal information for marketing purposes.

To exercise any of these rights, contact the VegasHero support team through live chat or email. VegasHero will respond to data rights requests within a reasonable timeframe and will provide confirmation of the action taken.

Changes to This Policy

VegasHero reserves the right to update this privacy policy. Continued use of the platform following any change constitutes acceptance of the revised policy. Players are encouraged to review this policy periodically. Where a change is material, VegasHero will notify active account holders by email.

Contact

For privacy-related questions or to exercise your data rights, contact the VegasHero support team through the live chat available on the platform or through the registered support email. Support is available 24 hours a day, seven days a week.