Cookies Policy – VegasHero Casino Australia

What Are Cookies

Cookies are small text files that are placed on your device when you visit VegasHero. They allow the platform to recognise your device, remember your preferences and deliver a consistent experience across sessions. Cookies are widely used across the internet and are essential to how most modern websites function. Without them, features like staying logged in, remembering your language settings and maintaining a secure session would not be possible.

VegasHero uses cookies on all pages of the platform, including the casino, sportsbook, cashier and account management sections. By continuing to use the VegasHero website, you are agreeing to the placement of cookies on your device in accordance with this policy.

Types of Cookies VegasHero Uses

Strictly Necessary Cookies

These cookies are required for the platform to function. They enable core features including account authentication, session security, cashier access and navigation between the casino and sportsbook sections. Strictly necessary cookies cannot be disabled without disrupting the platform’s basic functionality. They do not store any personal information beyond what is required to maintain the active session.

Examples of functions supported by strictly necessary cookies at VegasHero include keeping you logged in during a session, maintaining your active bonus status across page transitions and ensuring your cashier session remains secure throughout a deposit or withdrawal process.

Performance and Analytics Cookies

Performance cookies collect anonymised data about how visitors interact with VegasHero. This includes which pages are visited most frequently, how long sessions last, which games are opened most often and where players navigate after arriving on the platform. This data is used in aggregate to improve the platform’s design, game lobby layout and cashier flow.

No individually identifiable information is collected through performance cookies. The data is processed at an aggregate level and is not shared with third parties for marketing purposes.

Functional Cookies

Functional cookies allow VegasHero to remember choices you make and provide personalised features. These include remembering your preferred game categories, the filters you applied to the game lobby in a previous session, your language and currency display settings and whether you have dismissed particular platform notifications.

Disabling functional cookies will not prevent you from using VegasHero, but it may mean that some personalised features do not carry over between sessions and that you need to reapply certain preferences manually at the start of each visit.

Marketing and Targeting Cookies

Marketing cookies may be placed by VegasHero or by third-party advertising partners to deliver promotional content that is relevant to your interests based on browsing behaviour. These cookies track visits to VegasHero and may combine that data with information from other websites to build a profile of your interests for the purpose of displaying relevant offers.

You can opt out of marketing cookies through the cookie preference centre on the platform or through your browser settings. Opting out of marketing cookies will not affect your access to VegasHero or the operation of your account.

Third-Party Cookies

VegasHero uses third-party services including game providers, analytics platforms and payment processing partners. These third parties may place their own cookies on your device when you interact with their services through VegasHero. Third-party cookie use is governed by the privacy and cookie policies of those third parties. VegasHero does not control the cookies placed by third-party services and recommends reviewing those providers’ policies for full details.

How to Manage Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view the cookies that have been placed on your device, block cookies from specific sites, delete all stored cookies and set preferences for how cookies are handled in future sessions. The process varies between browsers.

For Google Chrome, cookie settings are available under Settings → Privacy and Security → Cookies and other site data. For Safari on iPhone and iPad, settings are available under Settings → Safari → Privacy and Security. For Firefox, cookie management is available under Preferences → Privacy and Security → Cookies and Site Data.

Blocking all cookies through your browser will prevent VegasHero from functioning correctly. If you wish to continue using the platform while limiting cookie use, disabling only marketing and analytics cookies through the preference centre will maintain full platform functionality while restricting non-essential data collection.

Australian players can also manage cookie preferences directly through the VegasHero cookie consent tool, which is accessible from the footer of any page on the platform and from the account settings section.

Cookie Retention Periods

Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for a defined period, after which they expire and are removed automatically. The retention period for each category of cookie is set to the minimum necessary for its purpose. Authentication cookies retain login state for the duration of a session plus a short period to support the remember-me function where enabled. Analytics cookies are retained for up to 13 months. Marketing cookies are retained for up to 24 months or until manually deleted.

Contact

For questions about how VegasHero uses cookies, contact the support team through the live chat available on the platform or through the registered support email. The support team operates 24 hours a day, seven days a week, and can answer questions about cookie settings, data retention periods and how to access the platform’s cookie preference centre.